GENERAL

Q: How To Shop ?
A: You can shop Nuna Kor'llection through our website. You can register as our honoured member and enjoy our member benefit.

Q: Do your stock is genuine item ?
A: We only stock genuine and authentic item.

Q: What's the product expired date?
A: Most products will have the manufacturing or expiring date on the packaging so you will be able to check them.

Order

Q: Why is my order status is processing ?
A: Processing indicates that payment is made and your order is being prepared for shipment.

Q: When I can received my parcel ? 
A: Once your payment is confirm , we will send your parcel in next working day. Normally , you will be able to receive your parcel within 1-5 working day. However, we cannot guarantee that all parcel can be deliver as our estimate day may certain factors courier service delay, emergency etc.

PAYMENT

Q: What are the availabe payment ?
A: Our shop supports IPAY88 payment gateway. Ipay88 is one of the leading Malaysia payment gateway that accepts credit card and merchants can transfer funds through local bank account. You will only see the paymemt page after click "check" button.

Q: Can I pay offline ?
A: Absolutely. You can choice offline transfer when you check out. Once your payment is made, please attach the bank in slip for us. Other wise, you can whatapps or e-mail your payment slip for us. We will confim your payment within 24 hours.

Whatapps : 018 - 357 4217
E-mail : sales@nnconcept.my

Q: Why my order status awaiting payment ?
A: Most online payments are processed immediately. Your order status will be changed to "processing" and you will receive a confirmation email once your order is confirmed. If your order is still "awaiting payment" after 2 working days, kindly reach out to our customer service at admin@nnconcept.my for assistance. Unless you're certain the payment failed, do not re-order just yet to prevent duplication.

DELIVERY

Q: How much is your delivery fees ?
A: RM6.90 for the Penisular Malaysia RM12.00 for the East Malaysia

Q: How do I qualify for free shipping ? 
A: You can enjoy free shipping when you place order
Penisular Malaysia : Above RM100 in single order
East Malaysia : Above RM150 in a single order

Q: Can I collect my order directly from Nuna Kor'llection ?
A : We feel sorry , currently we do not provide this service

Q: How can I check the status of my order ?
A : Once your order is ready to be shipped , you will receive an email with the tracking information. This information can also be found in your account.